Refund Policy for Australia

🔄 Refund Policy

At IGET Official, your satisfaction is our top priority. If there’s an issue with your order, we’re here to make it right.

✅ Eligibility for Refunds:

• Items must be unused, unopened, and in original packaging.

• Request must be made within 7 days of delivery.

• Proof of purchase (order number or confirmation email) is required.

❌ Non-Refundable:

• Used/opened disposable vape products

• Orders with incorrect address provided by customer

• Change of mind after dispatch

📦 Damaged or Faulty Items?

If your item arrives damaged or faulty, please contact us within 48 hours of delivery with clear photos of:

1. The product

2. The packaging

3. Any visible damage or defects

We'll assess the claim and arrange a replacement or refund if approved.

🔁 Refund Process:

• Approved refunds will be processed to your original payment method within 3–5 business days.

• Shipping costs are non-refundable, except in cases of faulty or incorrect items.

📲 Need Help?

Contact us via:

• WhatsApp: +86 189 2930 0569

• Email: [email protected]

We aim to respond to all refund requests within 1–2 business days.